Job Summary
Provides a wide range of support to Deposit Operations Manager and all other Bank departments. In particular, this position is responsible for monitoring and processing all items related to the Deposit Operations of the Bank.

Primary Responsibilities
• Handling telephone/email inquiries from personnel of other departments, regarding deposit account activities.
• Assist with customer debit card issues.
• Assist with online banking issues.
• Quality Assurance review of all New/Changed deposit accounts
• Pull and check daily reports to verify entries
• Handle balancing of Cash Items, ATM, and various General Ledger accounts
• Assist Bank Secrecy Act (BSA) Officer with BSA compliance
• Process Cash Management ACH, Wires, Bank Levy’s, and Federal Reserve adjustments; Manually return ACH files as necessary
• Research and resolve customer debit card disputes
• Perform various research projects as assigned
• Assist with other operations as time and circumstances permit
• Performs other duties as assigned

Qualifications and Skills
• General computer knowledge with multiple systems, including Microsoft Office
• Ability to multitask
• Ability to deal effectively and tactfully with personnel of other departments
• High degree of accuracy and attention to detail
• Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss

Education and Experience
• High School Diploma
• General banking knowledge, technical certification, or comparable work experience
• Previous banking experience preferred

*This position will comply with all BSA compliance laws and regulations including the Bank’s BSA policy and procedures.

Additional Information
Department: Deposit Operations • Reports to: Deposit Operations Department Leader • Travel: N/A
Classification: Non-exempt • Employment Type: Full-time • Supervises: None

“Oxford Bank is an equal opportunity employer and is committed to providing equal employment opportunities and an environment free of discrimination and harassment. All employment decisions at Oxford Bank are made without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.”